Shipping and Returns
Damaged material that is signed for as "damaged" is replaced at NO CHARGE
Although damage is unlikely, please inspect all material for possible damage at time of delivery while the driver is still there so that you can sign for it as damaged. Do not refuse the delivery as this may cause a re-delivery fee. If material is damaged and not signed for accordingly we will not be able to file a claim against the freight company and it will be the customer’s responsibility for payment of replacement items. Our contract with the carriers allows for a full inspection of all material regardless of the time it takes.
Please be prepared to unload the truck as freight companies will bring the items to the back of the truck but will not unload. We highly recommend unloading the truck by hand as this allows you to inspect everything thoroughly (two people can usually do this in about 15 minutes). If you would like a lift gate please call us right away to make arrangements. The freight companies charge roughly $90 for the service.
1. Product Warranty Policy and Returning a Defective Product under the Manufacturer's Warranty: Warranties provided by a product's manufacturer will be the responsibility of the manufacturer. Partition Plus disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, Partition Plus. will not be responsible for consequential damages. Please call us at 800-298-9696 to discuss the return procedure for your particular item. The item may need to be returned directly to the manufacturer. If so, we will assist you with their return procedure and warranty program.
2. Returning a Product Damaged in Shipping: Occasionally a product will get damaged in shipping. If this has happened to your order, please contact us at 800-298-9696. We will assist you in filing the claim with the shipper who shipped your order. To expedite the process, please keep the item in its original packaging.
3. Returning a Product for Other Reasons (such as ordered wrong item, no longer need, just don't like): All returns will incur a 25% restocking fee unless otherwise noted. All returns must be authorized by us. The product must be in perfect working order, unused, still in its original condition & packaging, and returned within 30 days of receipt. If your product was Special Order or Custom Manufactured, please see #4 below. In order to process your return rapidly and correctly, please follow the steps below: Please call us at 800-298-9696 and ask for a Return Merchandise Authorization Number (RMA#). Include a copy of your invoice with the RMA# written on it. Also, write the RMA# on the outside of the shipping box. Return the product to us insured via a carrier of your choice. Insuring your return package protects you as we can't be responsible for returns we don't receive. All returns should be sent to:
Partition Plus Online
Attn: Return Department RMA#
341 Granary Rd. Suite A-B
Forest Hill, Maryland 21050
When we receive your return, we will credit you by the same payment method that was used to make the purchase. You will be credited the price of the product less shipping costs and the restocking fee.
4. Special Orders, Toilet Partitions and Custom Manufactured Items: These items are non-returnable and non-cancelable once manufacturing has begun. You may be required to sign our Special Order Form before orders can be placed for these items. Please call us at 800-298-9696 or Email Us with any questions.