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800-298-9696       fax: 877-279-9979        sales@partitionplus.com

Shipping & Returns

Partition Plus Online, Inc. Return and Warranty Policy:

******* Damaged material that IS SIGNED for is replaced at NO CHARGE. ********

***Although damage is unlikely, please inspect all material for possible damage at time of delivery while the driver is still there so that you can sign for it as damaged. If material is damaged and not signed for as such it will be the customer’s responsibility for payment of replacement items.***

1. Product Warranty Policy and Returning a Defective Product under the Manufacturer's Warranty: Warranties provided by a product's manufacturer will be the responsibility of the manufacturer. PARTITION PLUS ONLINE, INC. disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, PARTITION PLUS ONLINE, INC. will not be responsible for consequential damages. Please call PARTITION PLUS ONLINE, INC. at 800-298-9696 to discuss the return procedure for your particular item. The item may need to be returned directly to the manufacturer. If so, the manufacturer's Customer Service Department will assist you with their return procedure and warranty program.
2. Returning a Product Damaged in Shipping: Occasionally a product will get damaged in shipping. If this has happened to your order, please contact PARTITION PLUS ONLINE, INC. at 800-298-9696. We will assist you in filing the claim with the shipper who shipped your order. To expedite the process, please keep the item in its original packaging.
3. Returning a Product for Other Reasons (such as ordered wrong item, no longer need, just don't like): All returns will incur a 25% restocking fee unless otherwise noted. All returns must be authorized by PARTITION PLUS ONLINE, INC. The product must be in perfect working order, unused, still in its original condition & packaging, and returned within 30 days of receipt. If your product was Special Order or Custom Manufactured, please see #4 below. In order to process your return rapidly and correctly, please follow the steps below: Please call PARTITION PLUS ONLINE, INC. at 800-298-9696 and ask for a Return Merchandise Authorization Number (RMA#). Include a copy of your invoice with the RMA# written on it. Also, write the RMA# on the outside of the shipping box. Return the product to us insured via a carrier of your choice. Insuring your return package protects you as we can't be responsible for returns we don't receive. All returns should be sent to: PARTITION PLUS ONLINE, INC. Attn: Return Department 341 Granary Rd Forest Hill, Maryland 21050 When we receive your return, we will credit you by the same payment method that was used to make the purchase. You will be credited the price of the product less shipping costs and the restocking fee.
4. Special Orders and Custom Manufactured Items: These items are non-returnable and non-cancelable once manufacturing has begun. You may be required to sign our Special Order Form before orders can be placed for these items. A deposit may be required as well. Thank you for your business! Please call us at 800-298-9696 or Email Us