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Frequently Asked Questions


Estimated reading time: 7 minutes, 28 seconds. Contains 1496 words


Welcome to the Frequently Asked Questions section, please click on a topic that best fits your issue or scroll through to read all of them

General Questions

WHERE ARE WE LOCATED?

Our headquarters in located in Maryland, but we have shipping facilities throughout the country to ship from; Depending on the material you order and your location; If it doesn't make sense to ship from our warehouse on the east coat, we'll ship from a facility near you.


DO YOU SHIP INTERNATIONALLY?

We only ship to the United States and it's territories.

  • Alaska
  • Hawaii
  • American Samoa
  • Guam
  • Northern Mariana Islands
  • Puerto Rico
  • U.S. Virgin Islands


DO YOU SELL USED BATHROOM PARTITIONS?

No we do not, because of the nature of the business, many restroom stalls last for 15 to 25 years or more, because of this most of the used partitions are not recommended for resale.


IS ACCOUNT REGISTRATION REQUIRED?

Account registration at Partitionplus is only necessary if you want to keep track of your orders personally, create a wishlist or compare items and come back for a later purchase.


HOW CAN I SUBMIT A QUOTE?

We've tried to make the quote submission process as easy as possible, all you need to do is:

  • Step 1: Determine the materials you want to purchase.

  • Step 2: Send us either:
    • a hand drawn picture
    • a photograph you have taken
    • or if you want, you can choose one of the layout templates we have here.
  • Step 3: Then:
    • Email Us
    • Fax Us
    • Or complete our quote form


HOW LONG DOES A QUOTE TAKE TO RECEIVE AFTER SUBMISSION?

All quotes take around 3 hours or so to receive after you submit, if it's near the end of the day, please wait for the following business day.


WHAT ARE TOILET PARTITIONS?

Toilet partitions are the walls and door that surrounds a toilet in commercial bathrooms. These bathroom stalls can be made from many different types of materials, including metal, wood, glass, plastic, stainless steel and many other types. Take a look at our bathroom partitions or read more about toilet partitions in our blog What is a toilet partition?.


WHAT IS AN INFOGRAPHIC?

An infographic is a visual representation of any information that's presented in a quick and very clear manner. They're used mainly to improve the ability to recognized patterns and trends via images related to the information trying to be displayed. Want to read more about what infographics are? Take a look at the Wikipedia page for the topic.


Site Usage

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I'M TRYING TO VIEW THIS PAGE ON YOUR SITE, BUT I GET AN ERROR.

Sometimes these things happen, please send us an email relating to the issue you're having to: sales@partitionplus.com


I DON'T KNOW WHAT A LOT OF THIS JARGON MEANS.

No problem, we made a page for that called " Glossary " .


WHY CAN'T I BUY TOILET PARTITIONS ONLINE THROUGH THE CART?

Due to the various sizes and situations that call for a certain type of bathroom partition material, it's best to have a tailor made solution, buying through a cart doesn't seem personal enough for such an important decision.


Bathroom Partition Purchases

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I WANT TO ORDER BUT I'M NOT SURE OF THE STEPS INVOLVED OR IF I HAVE ALL THE INFORMATION.

When ordering toilet stalls, it's best to keep a few things in mind before you get started.

    Men's Room
  • How many stalls do you have?
  • Is there a sidewall on each side or just one side?
  • How many toilets in total?
  • Do you need a screen in between urinals?
  • Is any of these stalls handicap accessible?

    Women's Room
  • How many stalls do you have?
  • Is there a sidewall on each side or just one side?
  • How many toilets in total?
  • Do you need a screen in between urinals?
  • Is any of these stalls handicap accessible?


WHAT ARE THE LEAST EXPENSIVE BATHROOM PARTITIONS I CAN BUY?

Powder Coated Steel bathroom partitions is our least expensive bathroom partition.


WHAT IS THE REGULATION SIZE FOR A HANDICAP STALL?

FED guideline is 60x60 ( refer to PDF ) But check your local county or state / city guidelines.


WHAT ARE THE BEST PARTITIONS FOR BAR DURABILITY?

We wrote a blog to help you with these types of decisions, you can find it on our blog post titled "PRICE CHECK: What toilet partitions are a best fit for different business types?".


HOW CAN I REMOVE GRAFFITI FROM PARTITIONS?

We wrote a blog to help you with these types of decisions, you can find it on our blog post titled "What cleaners can you use on different toilet partition types?".


HOW CAN I PROTECT MY PARTITIONS FROM SCRATCHES?

We wrote a blog to help you with these types of decisions, you can find it on our blog post titled "What cleaners can you use on different bathroom stall types?".


Toilet Partitions

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Powder Coated Steel

WHAT CAN BE DONE TO PREVENT RUSTING?

  • While metal typically is known for having a susceptibility to rust, the steel on a powder coated steel bathroom stall is galvanized. This is a somewhat new innovation for steel toilet stalls, which may explain why owners note their previous bathroom partitions rusting.
  • Metal that goes through the galvanization process carries a substantial corrosion resistance. Owners of bathroom stalls with this material should not have to worry about rusting in its life cycle.


  • IS IT SAFE TO APPLY AN ABRASIVE CLEANER TO THE MATERIAL?

  • It is highly recommended that only light cleaners are used on the material. The usage of more abrasive cleaners can damage the surface — material damages range from minor scratches to paint chipping.
  • To preserve the quality of the partitions/screens, use mild detergents.


  • THESE RESTROOM PARTITIONS ARE ADVERTISED AS ECONOMICAL; ARE THEY DURABLE?

  • While the cost of these toilet partitions are relatively low compared to others, Powder Coated Steel does not sacrifice quality for the cost. They are constructed with the intent of being used very heavily.


  • High Pressure Laminate

    CAN ABRASIVE CLEANERS BE APPLIED TO THIS MATERIAL?

    Even though high pressure laminate bathroom partitions occasionally differ with regards to laminated surfaces, an overwhelming majority of these surfaces will be permanently damaged if an overly abrasive cleaner is applied. Bleaches can cause discoloration and are not recommended, and polishes can cause residual buildup.



    CAN THE MATERIAL BE HOSED DOWN?

    While the process of cleaning one of these restroom partitions does involve rinsing and drying in many situations, hosing down the material is strongly discouraged. If a substantial amount of water gets absorbed, the surface may become delaminated. Instead, use a cloth, sponge, or brush that is dampened with the corresponding cleaner for a given situation.



    Resistall

    CAN ABRASIVE CLEANERS BE USED ON THIS MATERIAL?

    It is highly recommended that abrasive materials are not used for cleaning the material, as they can cause severe aesthetic damages. While the material can be burnished as a method of restoration, repeated usage can cause unrestorable damages.



    SierraSeries

    CAN ABRASIVE CLEANERS BE USED ON THIS MATERIAL?

    It's suggested that abrasive materials aren't used for cleaning the material, as they will cause damages.



    CAN A SIERRASERIES BATHROOM PARTITION BE HOSED DOWN?

    Yes they can as well as powerwashed.



    HOW DURABLE IS THE MATERIAL?

    SierraSeries is resistant to dents, scratches, impacts and moisture.



    Solid Plastic

    CAN ABRASIVE CLEANERS BE USED ON THIS MATERIAL?

    While the repercussions of using an abrasive material are certainly lower on solid plastic, it is still highly advised to not use abrasive cleaners. Burnishing the material can only restore it to near original condition for so long.



    CAN I HOSE THIS BATHROOM PARTITION DOWN?

    Yes, you can! High-density polyethylene, or HDPE (the material that is used in these bathroom partitions) is actually impermeable, meaning it is impervious to water absorption. Because of the impermeability characteristic, solid plastic will not fall to water damage, and it is rust-proof as well.



    ARE THESE TOILET PARTITIONS DURABLE?

    Very much so. Solid Plastic bathroom partitions are a solid color throughout, making aesthetic damages difficult to see. If scratches occur as a result of vandalism, it is possible to repair them through the process of burnishing, as mentioned before.



    Stainless Steel

    BECAUSE THIS PARTITION IS MADE FROM METAL, SHOULD I BE CONCERNED ABOUT RUST?

    Stainless steel has a natural ability to resist rust. These toilet stalls use type 304 stainless steel, which carries a corrosion resistance due to the presence of chromium. While this resistance is documented, stainless steel is not completely excluded from rusting.



    WHAT SHOULD NOT BE USED TO CLEAN STAINLESS STEEL?

    Despite a natural resistance to corrosion, cleaners with bleach or hydrochloric acid can cause rust/discoloration to form. Additionally, products like steel wool can cause severe aesthetic damages to the material, making it impossible to restore to its preeminent appearance.



    Solid Phenolic

    CAN ABRASIVE CLEANERS BE APPLIED TO THIS MATERIAL?

    While the flexibility of color choices lends solid phenolic bathroom stalls to be highly customizable, damage will almost certainly be permanent if an abrasive cleaner is added to the material. Discoloration can result with use of bleaches, and polishes can cause residue to build up in various parts of the material.



    CAN THE MATERIAL BE HOSED DOWN?

    Yes, they can be hosed down, unlike their high pressure laminate counterpart. Solid Phenolic toilet partitions have a core composed of multi-layer, resin-infused kraft paper. The resin infusion combined with the melamine surface adds an impermeability (resistance/proofing to water).



    Shipping

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    MY ORDER ARRIVED, BUT I ONLY GOT A FEW PIECES, WHERE’S THE REST?

    Often when your order ships, it’s as one package and this isn’t an issue, however there are those odd moments when multiple packages are part of the same order. Just check with the delivering company or look on your invoice and check to see if your order was 1 of 2 and if there was more than one, that you received them, it’s possible that the shipping company still has the other parts and just didn’t deliver all of the order.



    DO YOU SHIP OUTSIDE OF THE UNITED STATES?

      No, but we do ship using a freight forwarder to U.S. Territories:
    • American Samoa
    • Guam
    • Northern Mariana Islands
    • Puerto Rico
    • U.S. Virgin Islands